Operations management provides tools, techniques, and strategies for making organizations work more effectively and efficiently, and can make you a better manager. Whether you end up in finance, marketing, operations, accounting, or any other field, you will have opportunities to consider and systematically improve the way you do things. Ultimately, we hope to stimulate your interest in operations management. We will compare and contrast the strengths and weaknesses of different strategies and techniques, as determined by industry and global operating environments. We will examine the tradeoffs that managers face in emphasizing one goal (such as high capacity utilization) as compared to another goal (such as customer service). In this class, we will develop frameworks to analyze the strengths and weakness of a firm's operations and to develop viable alternatives in pursuing its goals and objectives. This class provides an understanding of the operations management function and its relationship to other functional areas within the firm. Operations management can be defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.
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